Claims and Arbitration

LACMA will effectively assist members in collecting overdue amounts from other members within the association.

Claims submitted to LACMA, must be supported by irrefutable documents, providing that no less than three (3) prior efforts to collect have been made, together with a copy of the invoice involved and copy of document when the service for the shipping in which makes reference the invoice was requested and approved.

In the case that a dispute or disagreement may arise between two members and no mutual agreeable terms are met, a special arbitration committee will be appointed to assist in reaching a fair solution for both parties.

LACMA counts with a Payment Guarantee Program (LACMAPGP) of US$ 25,000.00 per member.   This program compensate unpaid invoices among members of LACMA engaged in the international movers industry in the event said companies declare bankruptcy or in the case of expulsion from the association.

In order for each compensation claim to be duly processed by the Permanent Secretariat, participants of the LACMA Payment Guarantee Program (LACMAPGP) should comply with the following requirements:

1. Participants must demonstrate that the unpaid invoice refer to services pertaining or related to the international movers industry, offered by members of the LACMA Payment Guarantee Program (LACMAPGP).

2. Said invoice needs to comply with the legal requirements of the country of origin of the participant, in accordance with LACMA Regulations.

3. Participants most demonstrate that at least three (3) payment notices have been sent to the debtor within ninety (90) days after the issuance of the corresponding invoice.

4. Participants must provide the Permanent Secretariat a report on the matter (by filling out the corresponding forms) within one hundred and twenty (120) days following the issuance of the invoice.